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Technical support


SETARAM Instrumentation offers you technical assistance by dedicated technicians for any problem you encounter thanks to:

- a free hot line on Skype (via internet) or on 00 33 (0)4 72 10 25 20 for SETARAM INSTRUMENTATION (France) or +1 (510) 793 3345 for SETARAM Inc (California, USA)
- a contact page :
- takeover of your PC via the Internet to study your experiments on line and detect any errors, familiarize you with the possibilities of the software, and advise you on experimental conditions (Netviewer)
- on-line spare parts catalog and technical manuals, utilization tips and maintenance aid



Field Services

SETARAM Instrumentation also proposes on-demand service calls for repairs, checking, calibration , relocating, as well as training courses.

Repairs

If it is not possible to envisage repairing your equipment on site, it must be returned to our shops.
A repair quotation will be sent to you after examination by our specialist. Once repaired, the instrument will undergo the same tests as a brand new instrument to guarantee compliance with our acceptance criteria.

Upgrading

We can inform you regularly of the updates, necessary upgrades. Thanks to our longstanding experience in thermal analysis and calorimetry, an equipment renewal plan can be established sufficiently far in advance to ensure perfect continuity in your research or analysis studies.

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Our agenda
  • October 18, 2010 - October 22, 2010

    MATERIAUX 2010

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    Nantes, FRANCE

    Co-organized by more twenty learned societies, these events have been meeting opportunities between the national actors in the various fields of Materials Science.

    For this 3rd edition, 14 symposiums are proposed whose:
    - Civil engineering and Futur Habitat
    - Energy Storage & Conversion
    - Materials for Transport
    - Materials & Environment
    - Nanochemistry, Nanomatérials, Nanostructures
    - Materials and Health Safety
    - Thermodynamics and Materials for High Temperatures
    - Mechanical properties and Spoiling
    - Material stakes for the nuclear reactor (generation IV)
  • September 05, 2010 - September 08, 2010

    MOF'S Conference

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    Marseille, FRANCE

    This conference will follow the very successful 2008 conference that was held in Augsburg. The conference 2010 will be organized in Marseille at a central location overlooking the old port. The aims of MOF2010 are to address all questions concerning the community working with Metal Organic Frameworks, Metal Coordination Compounds and related materials. The spectrum of topics to be treated range from synthesis and characterization of new materials to properties of materials towards potential applications in biology/medicine, catalysis, magnetism, luminescence and sorption. Both experimental and theoretical aspects will be dealt with, along with key questions pertaining to potential industrial applications of this fascinating family of materials.
  • September 05, 2010 - September 10, 2010

    SCTE 2010

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    Annecy, FRANCE

    17th International Conference on Solid Compounds of Transition Elements

    SCTE 2010 will be held in Annecy September, 5-10, 2010. The conference will be jointly organized by Institut Néel, CNRS-Université Joseph Fourier, Grenoble and Institut de Chimie de la Matière Condensée de Bordeaux, CNRS- Université Bordeaux 1, Bordeaux.
  • August 22, 2010 - August 27, 2010

    ESTAC 10

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    Rotterdam, THE NETHERLANDS

    Join us to this 10th European Symposium on Thermal Analysis and Calorimetry
  • August 15, 2010 - August 18, 2010

    NATAS 38th Annual Conference

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    Houston Hall University of Pennsyvania,PA, USA

    38th Annual Conference Exploring the Frontiers of Thermal Analysis, Calorimetry, and Rheology August 15 - 18, 2010 Houston Hall University of Pennsyvania
    Short Course August 14 - 15, 2010 University of Pennsylvania - Philadelphia, PA 19104, USA
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